Express Service Advisor: Fast, Friendly Auto Care

Berlin City Auto Group; Portland (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Mentorship program

Flexible schedule

Benefits package

401(k)

Wellness reimbursement

Uniforms provided

Employee discounts

Job summary

Berlin City Honda in Portland, ME is seeking an Automotive Express Advisor to lead our express service lane with a customer-first approach. You’ll greet customers, review maintenance needs, and coordinate quick services such as oil changes and tire rotations while communicating clearly with both customers and technicians.

Ideal candidates bring 2+ years in customer service, a knack for translating technical details into simple language, and a proactive, team-oriented mindset.

Qualifications

• 2+ years of customer service experience.
• A clear communicator who can break down technical terms for customers.
• Driven, professional, and committed to a career in automotive service.
• A multitasker who thrives in a high-volume, team-oriented environment.
• Strong attention to detail, follow-up, and organizational skills.
• Eager to learn and grow through training and feedback.

Responsibilities

• Greet express service customers and review maintenance needs.
• Communicate services recommended by technicians in clear, easy-to-understand language.
• Prepare accurate estimates and obtain customer authorizations.
• Keep customers updated on service status and timing expectations.
• Ensure timely and efficient flow of vehicles through the express service lane.
• Maintain accurate service records and follow up as needed to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team oriented

Job description

Berlin City Honda in Portland, ME is seeking an Automotive Express Advisor to lead our express service lane with a customer-first approach. You’ll greet customers, review maintenance needs, and coordinate quick services such as oil changes and tire rotations while communicating clearly with both customers and technicians.

Ideal candidates bring 2+ years in customer service, a knack for translating technical details into simple language, and a proactive, team-oriented mindset.