Customer Experience Specialist: Scheduling & Support

PDQ Door Company; Bath, Northern (ME, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Dental & vision

Job summary

PDQ Door Company in West Bath, Maine is hiring a Customer Service Representative to be the first contact for customers across phone, email, chat, and web inquiries. You will schedule service visits, capture leads, and coordinate with dispatch to ensure efficient service delivery.

The role requires strong communication, organization, and multitasking skills in a fast-paced environment. Healthcare and retirement benefits are provided, along with competitive hourly pay.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Experience handling orders, shipments, and timely delivery.
• Proficient with Microsoft Office and Outlook.
• Ability to schedule appointments and manage service requests.

Responsibilities

• Handle inbound and outbound customer interactions across phone, chat, email, SMS, and web inquiries.
• Schedule service appointments and coordinate with dispatch and operations teams.
• Capture complete and accurate lead and customer information in company systems.
• Identify opportunities for additional services and product consultations.
• Maintain professionalism and empathy in all customer interactions.
• Navigate multiple systems while ensuring accuracy and timely responses.

Skills

Teamwork

Prioritization

Interpersonal communication

Attention to detail

Order processing

Appointment scheduling

Problem solving

Logistical coordination

Education

High school diploma or GED

Tools

CRM systems

Contact center platforms

Scheduling software

Microsoft Office (Outlook/Teams)

Job description

PDQ Door Company in West Bath, Maine is hiring a Customer Service Representative to be the first contact for customers across phone, email, chat, and web inquiries. You will schedule service visits, capture leads, and coordinate with dispatch to ensure efficient service delivery.

The role requires strong communication, organization, and multitasking skills in a fast-paced environment. Healthcare and retirement benefits are provided, along with competitive hourly pay.