Service Coordination & Customer Experience Specialist

Alarm Detection Systems; Louisville (CO); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

PTO

Holidays

Medical/Dental/Vision

Life Insurance

Short-Term Disability

401(k) with Match

Tuition Reimbursement

Parental Leave

EAP

Employee Discounts

Team Events

Job summary

Alarm Detection Systems (ADS) in the United States is seeking a Customer Experience Coordinator. You’ll be the first point of contact for customers, coordinating service appointments, supporting field technicians, and ensuring every interaction reflects ADS’s high standard of service.

In this fast-paced role you’ll stay organized, help solve problems, and grow with a team that values training and career advancement.

Qualifications

• 1–2 years of customer service or scheduling experience.
• Experience in call center or dispatch is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Be the primary contact for customer calls, emails, and service requests.
• Schedule service appointments, inspections, installations, and visits.
• Coordinate technician schedules for timely service.
• Prepare quotes and process service tickets and billing.
• Maintain accurate customer records and coordinate across departments.

Skills

Customer service

Scheduling

Dispatch

Administrative support

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Alarm Detection Systems (ADS) in the United States is seeking a Customer Experience Coordinator. You’ll be the first point of contact for customers, coordinating service appointments, supporting field technicians, and ensuring every interaction reflects ADS’s high standard of service.

In this fast-paced role you’ll stay organized, help solve problems, and grow with a team that values training and career advancement.