Client Experience Coordinator — Security Services

Adsalarm; Louisville (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical, Dental, and Vision Insurance

Life Insurance

Employer-Paid Short-Term Disability

401(k) with Employer Match

Tuition Reimbursement

Professional Development and Training

Paid Parental Leave

Employee Assistance Program (EAP)

Discounts for Employees

Job summary

Alarm Detection Systems, Inc. (ADS) is seeking a Customer Experience Coordinator to be the first contact for customers, coordinating service appointments, assisting field technicians, and ensuring every interaction reflects ADS’s high standard of service.

This office-based role in the Denver area requires 1-2 years in customer service, scheduling or dispatch, with bilingual English/Spanish a plus. Starting pay is $20.00–$22.00 per hour, plus benefits.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service, scheduling, dispatch, administrative, or call center experience.
• Experience in the security, alarm, service, construction, HVAC, or dispatch industries preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Serve as the primary point of contact for customer calls, emails, and service requests.
• Schedule service appointments, inspections, installations, and technician visits.
• Coordinate technician schedules for efficient service.
• Support field technicians with customer information and account details.
• Prepare quotes for services, repairs, and installations.
• Process service tickets and billing transactions, maintaining customer records.
• Coordinate communication among customers, technicians, subcontractors, and internal teams.
• Resolve customer concerns with professionalism and empathy.
• Maintain documentation using company software and systems.
• Collaborate with Operations, Service, Installation, Sales, and other departments.
• Develop product knowledge and operational expertise while contributing to a positive team environment.

Skills

Customer service

Scheduling

Dispatch

Administration

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Alarm Detection Systems, Inc. (ADS) is seeking a Customer Experience Coordinator to be the first contact for customers, coordinating service appointments, assisting field technicians, and ensuring every interaction reflects ADS’s high standard of service.

This office-based role in the Denver area requires 1-2 years in customer service, scheduling or dispatch, with bilingual English/Spanish a plus. Starting pay is $20.00–$22.00 per hour, plus benefits.