Customer Experience Specialist - Retail & Framing

Michaels Stores; Princeton (NJ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) with employer match

Dental coverage

Vision coverage

Job summary

Michaels in Trenton-Princeton, NJ is hiring a store associate to deliver friendly customer service, help shoppers find products, and ensure a fast checkout. You will unload trucks, stock shelves, participate in planograms, engage customers with rewards programs, and support omni-channel services like Buy Online Pickup in Store.

The role requires standing for long periods, lifting, and flexible hours including nights and weekends; Michaels offers benefits and employee discounts.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and perform lifting.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast checkout with cash handling.
• Promote Rewards program and enroll customers.
• Educate customers on VOC survey.
• Assist with omni-channel processes (BOPIS, SFS).
• Participate in truck unload, stocking, and planogram duties.
• Maintain in-stock and properly merchandised store.
• Support shrink and safety programs.
• Follow SOPs and company policies.

Skills

Customer service

Cash handling

Sales floor assistance

Team member collaboration

Tools

POS system

Job description

Michaels in Trenton-Princeton, NJ is hiring a store associate to deliver friendly customer service, help shoppers find products, and ensure a fast checkout. You will unload trucks, stock shelves, participate in planograms, engage customers with rewards programs, and support omni-channel services like Buy Online Pickup in Store.

The role requires standing for long periods, lifting, and flexible hours including nights and weekends; Michaels offers benefits and employee discounts.