Customer Experience Specialist - Retail & ecommerce

Erdos at Home; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous health insurance plan

Matching 401K plan

Employee discounts

Job summary

Erdos at Home is looking for a Customer Service Representative in Dallas, Texas. This role is crucial for supporting our customers and the sales staff, ensuring exceptional levels of customer satisfaction.

Your responsibilities include fielding inquiries through phone, email, and live chat, managing service orders, and processing sales and returns through our website. A high school diploma and 2-4 years of relevant experience are preferred. We offer a competitive compensation package including health insurance and a 401K plan.

Qualifications

• 2-4 years of experience in customer service or related field.
• Experience in retail, especially specialty furniture, is a plus.

Responsibilities

• Provide general store support and field incoming service phone calls.
• Process and manage customer service related interactions via live chat, phone, and email.
• Monitor service orders and maintain accuracy in inventory.

Skills

Customer service experience

Data entry

Communication skills

Education

High school diploma or equivalent

2-4 years of higher education

Job description

Erdos at Home is looking for a Customer Service Representative in Dallas, Texas. This role is crucial for supporting our customers and the sales staff, ensuring exceptional levels of customer satisfaction.

Your responsibilities include fielding inquiries through phone, email, and live chat, managing service orders, and processing sales and returns through our website. A high school diploma and 2-4 years of relevant experience are preferred. We offer a competitive compensation package including health insurance and a 401K plan.