Customer Service Manager - Lead E‑Commerce & Retail Support

Automatic Data Processing, Inc.; Dallas (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Baik Brands Inc. is seeking a Customer Service Manager to lead our Dallas-based in-office team.

You will oversee daily customer service operations for Online and Retail stores, ensuring timely, accurate responses and a superior shopping experience for a global customer base. The role requires 5+ years in customer service for ecommerce or retail, fluency in English, strong computer skills, and the ability to work 7:30AM–4:00PM, Monday–Friday.

Qualifications

• Minimum of 5 years’ experience in Customer Service with eCommerce or Retail Stores
• Must be fluent in English
• Must be computer literate (particularly social media platforms, Microsoft Word, and Excel)
• Have reliable Transportation
• This is an in-office position
• Must be able to work Monday – Friday from 7:30AM to 4:00PM

Responsibilities

• Manage the Customer Service department to ensure inquiries are handled properly and efficiently using Zendesk for online and retail stores.
• Ensure prompt, professional, and courteous support across all channels.
• Review discrepancies such as lost/damage/wrong orders and payment verification.
• Verify order addresses and submit chargebacks via Shopify, PayPal, Afterpay, etc.
• Resolve escalated inquiries with negotiation and problem-solving skills.
• Respond to social media comments and DMs.
• Submit claims to Amazon support and Retail Operations.
• Address product reviews and ship samples for sourcing.
• Fulfill DHL shipping requests and maintain inventory changes.
• Respond to BBB complaints and assist with additional assignments.

Skills

Customer service management

E-commerce

Retail operations

Team leadership

Tools

Zendesk

Shopify

PayPal

Afterpay

Job description

Baik Brands Inc. is seeking a Customer Service Manager to lead our Dallas-based in-office team.

You will oversee daily customer service operations for Online and Retail stores, ensuring timely, accurate responses and a superior shopping experience for a global customer base. The role requires 5+ years in customer service for ecommerce or retail, fluency in English, strong computer skills, and the ability to work 7:30AM–4:00PM, Monday–Friday.