Customer Experience Specialist, Retail

Ross Stores; Newnan (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Ross Stores in Newnan, GA is seeking a Retail Associate to help ensure customers have a positive shopping experience. You will greet customers, help with merchandise, and maintain a safe, clean store in line with company standards.

The role emphasizes courtesy, timely service at the register, and adherence to loss prevention policies. You will contribute to brand representation and teamwork across departments.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, the proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Skills

Communication

Basic math

Job description

Ross Stores in Newnan, GA is seeking a Retail Associate to help ensure customers have a positive shopping experience. You will greet customers, help with merchandise, and maintain a safe, clean store in line with company standards.

The role emphasizes courtesy, timely service at the register, and adherence to loss prevention policies. You will contribute to brand representation and teamwork across departments.