Customer Experience Specialist — Retail

Ross Stores; Wyncote (Montgomery County); On-site; USD 20,000 - 28,000; Full time

Job summary

Ross Stores is seeking a Retail Associate to greet customers, answer questions, and help maintain an attractive, organized store environment. You will assist with stocking, merchandising, and basic register operations while upholding Ross’s customer service standards.

Responsibilities include safety, courtesy, and efficient task execution across departments, with a focus on accurate transactions and friendly, professional interactions with shoppers and team members.

Qualifications

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Keep safety as a priority and model safe behaviors.
• Maintain a clean, organized sales floor and assist customers with merchandise.
• Provide courteous service at the register, greet customers, and handle inquiries professionally.
• Support loss prevention awareness and safeguarding of cash and merchandise.
• Follow store policies for transactions, stocking, and merchandising to meet company standards.

Skills

Communication

Basic Math

Job description

Ross Stores is seeking a Retail Associate to greet customers, answer questions, and help maintain an attractive, organized store environment. You will assist with stocking, merchandising, and basic register operations while upholding Ross’s customer service standards.

Responsibilities include safety, courtesy, and efficient task execution across departments, with a focus on accurate transactions and friendly, professional interactions with shoppers and team members.