Customer Experience Specialist - PTO, 401(k), Growth

Hall's Culligan Water; Jefferson City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Career advancement opportunities

Upskilling opportunities

Home Culligan equipment (free)

Job summary

Hall’s Culligan Water is seeking a Customer Service Representative to deliver an exceptional customer experience on a full-time basis. You will respond to inquiries by phone, text, and email, resolve issues, and provide accurate information with a focus on customer satisfaction.

The ideal candidate will multitask effectively, learn new technologies quickly, and communicate clearly. We offer a Monday–Friday 8a–5p schedule, PTO accrual, and a full benefits package including a 401k match after the

Qualifications

• Empathy and resilience in customer service.
• Ability to multitask across inquiries and tasks.
• Strong communication skills with customers.
• Comfort learning new technologies and software.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email to deliver an outstanding experience.
• Address customer concerns with accurate information and solutions.
• Handle both routine and complex issues professionally.

Skills

Empathy

Resilience

Adaptability

Multitasking

Typing 40 wpm

Strong communication

Teamwork

Problem solving

Computer literacy

Education

High School Diploma or equivalent

Tools

CRM software

Computer applications

Job description

Hall’s Culligan Water is seeking a Customer Service Representative to deliver an exceptional customer experience on a full-time basis. You will respond to inquiries by phone, text, and email, resolve issues, and provide accurate information with a focus on customer satisfaction.

The ideal candidate will multitask effectively, learn new technologies quickly, and communicate clearly. We offer a Monday–Friday 8a–5p schedule, PTO accrual, and a full benefits package including a 401k match after the