Customer Experience Specialist (Office CSR)

Wichita Water Conditioning, Inc. in; Englewood (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO

401k match

Benefits package

Career advancement

Upskilling opportunities

Job summary

Hall's Culligan is seeking a Customer Service Representative (Administrative) to provide exceptional service in a dealership office environment. You will respond to inquiries, troubleshoot issues, and ensure customer satisfaction while working a full-time 8am-5pm schedule and contributing to a positive, solution-oriented team culture.

The role emphasizes product knowledge, fast response times, documentation accuracy, and collaboration with other departments to resolve complex customer problems.

Qualifications

• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Skills

Customer service experience

Communication skills

Organization

Multitasking

Problem-solving

Education

High School/GED or better

Job description

Hall's Culligan is seeking a Customer Service Representative (Administrative) to provide exceptional service in a dealership office environment. You will respond to inquiries, troubleshoot issues, and ensure customer satisfaction while working a full-time 8am-5pm schedule and contributing to a positive, solution-oriented team culture.

The role emphasizes product knowledge, fast response times, documentation accuracy, and collaboration with other departments to resolve complex customer problems.