Customer Service Representative

Wichita Water Conditioning, Inc. in; Jefferson City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Career advancement opportunities

Upskilling opportunities

Home Culligan equipment (free)

Job summary

Hall’s Culligan Water is seeking a Customer Service Representative to deliver an exceptional customer experience on a full-time basis. You will respond to inquiries by phone, text, and email, resolve issues, and provide accurate information with a focus on customer satisfaction.

The ideal candidate will multitask effectively, learn new technologies quickly, and communicate clearly. We offer a Monday–Friday 8a–5p schedule, PTO accrual, and a full benefits package including a 401k match after the

Qualifications

• Empathy and resilience in customer service.
• Ability to multitask across inquiries and tasks.
• Strong communication skills with customers.
• Comfort learning new technologies and software.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email to deliver an outstanding experience.
• Address customer concerns with accurate information and solutions.
• Handle both routine and complex issues professionally.

Skills

Empathy

Resilience

Adaptability

Multitasking

Typing 40 wpm

Strong communication

Teamwork

Problem solving

Computer literacy

Education

High School Diploma or equivalent

Tools

CRM software

Computer applications

Job description

Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Why you’ll love working here:

• We offer a full-time, 8a to 5p Monday-Friday work schedule.
• $18.00-$20hr to start DOE
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

Who should apply:

The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our CSR’s must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate’s technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.

• Previous experience in a customer service role highly preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Must be able to successfully pass criminal background check

What you’ll do:

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Product and service knowledge:

• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.

Time management:

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

Documentation and reporting:

• Accurately document customer interactions and transactions in customer service software.

Safety:

• Workspace must be kept clean, organized, and free of clutter and tripping hazards.
• Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Preferred

High School/GED or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.