Customer Experience Specialist & Product Advisor

Apple Inc.; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical & dental coverage

Retirement benefits

Employee stock plan

Discounted products

Job summary

Apple Inc. is seeking a Specialist for Apple Retail in Los Angeles to deliver exceptional service and tailor recommendations to customer needs. You will present products, educate customers on purchase options, and support peers with product knowledge to enhance the overall Apple experience.

You will stay current on Apple offerings, participate in a fast-paced team, and contribute to an inclusive store culture while upholding Apple’s values of diversity and inclusion.

Qualifications

• Availability to work evenings, weekends, and holidays in-store.
• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate them.
• Work in a fast-paced environment with multiple customers.
• Team environment and shared accountability.
• Willingness to learn about Apple products and third-party products.
• Handle sensitive information with discretion.

Responsibilities

• Deliver excellent service by understanding customers' needs and educating them on relevant products and options.
• Identify ownership opportunities and present products and services to enrich customers’ lives.
• Stay up to date on Apple products, services and purchase options, and share knowledge with peers.
• Support peers by providing product information and guidance when needed.
• Maintain accuracy and follow guidance in all tasks and transactions.
• Contribute to an inclusive environment by respecting differences and collaborating with the team.

Skills

Product knowledge

Customer needs analysis

Upselling

Job description

Apple Inc. is seeking a Specialist for Apple Retail in Los Angeles to deliver exceptional service and tailor recommendations to customer needs. You will present products, educate customers on purchase options, and support peers with product knowledge to enhance the overall Apple experience.

You will stay current on Apple offerings, participate in a fast-paced team, and contribute to an inclusive store culture while upholding Apple’s values of diversity and inclusion.