Customer Experience Specialist - Pool & Spa Retail

Poolcorp; Houston (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid Time Off and holidays

Life Insurance

Tuition assistance

Job summary

Poolcorp's Pinch A Penny store in Houston seeks a Customer Service Representative to support Sun Wholesale Distribution Center and retail store personnel. You will handle orders, provide quotes, and assist with product information and promotions.

The role emphasizes responding to calls and chats, coordinating stock, and building strong internal relationships to improve customer satisfaction. Training and travel may be required.

Qualifications

• Minimum 2 years in retail or customer service experience preferred.
• Pool industry knowledge a plus.
• Excellent written and oral communication skills.
• Strong organizational and multitasking abilities.
• Ability to travel for training as required.

Responsibilities

• Field phone calls and email requests from stores about product questions.
• Monitor and respond to requests via online chat portal.
• Coordinate and confirm stock with Sun Wholesale Distribution team.
• Provide product/service information and quotes.
• Expedite service requests and resolve concerns.
• Educate customers on product benefits and promotions.
• Maintain up-to-date knowledge of product offerings and promotions.

Skills

Customer service

Pool industry knowledge

Communication

Organizational skills

Teamwork

Travel flexibility

Tools

Microsoft Office

JD Edwards/AS400/Prelude

Job description

Poolcorp's Pinch A Penny store in Houston seeks a Customer Service Representative to support Sun Wholesale Distribution Center and retail store personnel. You will handle orders, provide quotes, and assist with product information and promotions.

The role emphasizes responding to calls and chats, coordinating stock, and building strong internal relationships to improve customer satisfaction. Training and travel may be required.