Customer Service Representative

Poolcorp; Houston (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid Time Off and holidays

Life Insurance

Tuition assistance

Job summary

Poolcorp's Pinch A Penny store in Houston seeks a Customer Service Representative to support Sun Wholesale Distribution Center and retail store personnel. You will handle orders, provide quotes, and assist with product information and promotions.

The role emphasizes responding to calls and chats, coordinating stock, and building strong internal relationships to improve customer satisfaction. Training and travel may be required.

Qualifications

• Minimum 2 years in retail or customer service experience preferred.
• Pool industry knowledge a plus.
• Excellent written and oral communication skills.
• Strong organizational and multitasking abilities.
• Ability to travel for training as required.

Responsibilities

• Field phone calls and email requests from stores about product questions.
• Monitor and respond to requests via online chat portal.
• Coordinate and confirm stock with Sun Wholesale Distribution team.
• Provide product/service information and quotes.
• Expedite service requests and resolve concerns.
• Educate customers on product benefits and promotions.
• Maintain up-to-date knowledge of product offerings and promotions.

Skills

Customer service

Pool industry knowledge

Communication

Organizational skills

Teamwork

Travel flexibility

Tools

Microsoft Office

JD Edwards/AS400/Prelude

Job description

Location: Houston Sun Wholesale Distribution Center; 4300 Pine Timbers St. Ste 110, Houston, TX 77041 Pay: $17 - $20 / hour

You want Benefits? You’ve got it! Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs 401 (k) with generous company match Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!) 100% employer paid Life Insurance and Long-Term Disability Insurance Paid Parental Leave Fully Funded Tuition Education Programs Employee Stock Purchase Plan Excellent career advancement and training opportunities to support your career growth Employee Discounts and much more!

What to Expect? As a Customer Service Representative, you will serve as the key contact for the Pinch A Penny retail store personnel to ensure their total satisfaction. You will be responsible for helping the stores by providing product and service information, entering orders, providing quotes, expediting service requests, and addressing any concerns they report. You will also work with the Purchasing and Marketing teams to gather knowledge about products and promotions.

On a daily basis our Customer Service Representative:

• Fields phone calls and email requests to help stores with product related questions.
• Monitors and responds to requests through our online chat portal.
• Coordinates and confirms stock with Sun Wholesale Distribution team.
• Utilizes tools and resources on every call to make appropriate recommendations to store personnel.
• Educates on the benefits of products and services and explain how the recommendations will add value to customers.
• Maintains up-to-date knowledge and understanding of our product offerings, marketing promotions, and special offers.
• Investigates problems and/or complaints to a successful resolution.
• Builds and maintains relationships with internal departments to increase product knowledge (i.e. features & warranties), promotion, etc.
• Updates and maintains product catalog on internal intranet (Sun Wholesale Web Catalog).
• Recognizes difficult situations and respond with effective recommendations.
• Other duties as assigned.

What You Will Need:

• Minimum 2 years as a retail associate or equivalent customer service experience preferred.
• Pool industry knowledge and experience a plus.
• Knowledge in Microsoft Office Suite (Excel, Word, and Outlook).
• JD Edwards/AS400/Prelude experience a plus.
• Excellent organizational skills required.
• Excellent interpersonal and team building skills.
• Ability to multi-task and work independently in a fast-paced environment.
• Excellent written and oral communication skills.
• Ability to travel for training as required.

Looking to work for the best in the industry? Since opening its first store in 1975, Pinch A Penny, A POOLCORP Company, has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance.

Why join PINCH A PENNY? Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 300 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 280 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry.

POOLCORP is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.