Customer Experience Specialist - Part Time

Dollar Tree, Inc.; Framingham (MA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. in Framingham, MA is seeking a Customer Service Associate to help customers, process transactions, stock shelves, and keep the store welcoming and safe.

You will lift items, assist unloading trucks, and maintain clean bathrooms and shared spaces while delivering friendly service and following store procedures.

This role offers part-time hours with opportunities to grow within a nationwide retailer that values teamwork, accuracy, and customer-first interactions.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills

Customer service

Communication skills

Organization

Problem solving

Relationship management

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. in Framingham, MA is seeking a Customer Service Associate to help customers, process transactions, stock shelves, and keep the store welcoming and safe.

You will lift items, assist unloading trucks, and maintain clean bathrooms and shared spaces while delivering friendly service and following store procedures.

This role offers part-time hours with opportunities to grow within a nationwide retailer that values teamwork, accuracy, and customer-first interactions.