Customer Experience Specialist - Orders & Upsell

SmartRecruiters, Inc.; Ottumwa (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Awesome discounts on Pizza!

Full training with an industry leading

Job summary

Domino's in Ottumwa, IA is seeking a Customer Service Representative to handle calls, online orders, and in-person inquiries with a friendly, professional approach.

You will assist with orders, customize pizzas, answer menu questions, upsell items, and ensure accurate order entry and payments, while maintaining store cleanliness. Training provided; evenings/weekends/holidays required.

Qualifications

• Team player with punctual and positive attitude.
• Friendly, talkative and comfortable with customers.
• Able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication.
• Flexible to work evenings, weekends and holidays.
• Minimum age 16 or older.

Responsibilities

• Provide friendly and attentive service to customers over the phone and in-person.
• Assist customers with placing orders, customizing pizzas, and answering menu questions.
• Upsell menu items and promotions to enhance customer satisfaction.
• Handle inquiries, concerns and complaints with empathy and professionalism.
• Accurately enter orders into the system and process payments.
• Maintain cleanliness and organization within the store.

Skills

Team player

Punctual

Positive attitude

Friendly

Communication skills

Interpersonal skills

Flexible

Fast-paced environment

Customer service

Job description

Domino's in Ottumwa, IA is seeking a Customer Service Representative to handle calls, online orders, and in-person inquiries with a friendly, professional approach.

You will assist with orders, customize pizzas, answer menu questions, upsell items, and ensure accurate order entry and payments, while maintaining store cleanliness. Training provided; evenings/weekends/holidays required.