Customer Experience Specialist — Fast-Paced, Growth

SmartRecruiters, Inc.; Iowa City (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Pizza discounts

Full training

Job summary

Domino's in Iowa City is seeking a Customer Service Representative to ensure positive experiences for customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency.

You'll assist with orders, answer menu questions, and resolve issues, while upselling promotions and maintaining a friendly, fast-paced store environment. Training is provided and opportunities for advancement exist within the brand.

Qualifications

• Must be a team player, punctual and have a positive attitude.
• Fun and friendly; comfortable talking to customers.
• Able to work efficiently in a fast-paced environment.
• Ability to communicate verbally with customers and coworkers to process orders.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings, weekends and/or holidays.
• At least 16 years of age.

Responsibilities

• Provide friendly and attentive service to customers both over the phone and in-person.
• Assist customers with placing orders, customizing pizzas, and answering menu questions.
• Upsell additional menu items and promotions to enhance customer satisfaction.
• Handle inquiries, concerns, and complaints with empathy and professionalism.
• Accurately enter orders into the system and process payments.
• Maintain cleanliness and organization within the store

Skills

Team player

Punctual

Positive attitude

Friendly

Verbal communication

Fast-paced

Flexibility

Interpersonal skills

Customer focus

Job description

Domino's in Iowa City is seeking a Customer Service Representative to ensure positive experiences for customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency.

You'll assist with orders, answer menu questions, and resolve issues, while upselling promotions and maintaining a friendly, fast-paced store environment. Training is provided and opportunities for advancement exist within the brand.