Customer Experience Specialist – Orders & Returns

castlemetals; Bedford Heights (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Disability benefits

Tuition reimbursement

Job summary

A. M. Castle & Co. seeks a Customer Experience Representative to coordinate with Inside Sales, RSMs and Operations, handling non-sales customer interactions, order status, proof of delivery, and shipment updates.

The role emphasizes timely responses, issue resolution, and a high level of customer satisfaction, backed by medical, dental, vision, 401K match, disability benefits and tuition reimbursement.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• Strong communication skills and customer service mindset.
• Proficiency with ERP/CRM and order management systems.

Responsibilities

• Generate accurate and timely quotes for contractual customers based on terms and SLAs.
• Retrieve, manage, and send mill test reports and certifications.
• Handle credit requests and product returns in collaboration with finance.

Skills

Communication skills

Customer service

Detail-oriented

Systems knowledge

Education

Bachelor’s degree or equivalent experience

Tools

ERP software

CRM systems

Order management systems

Job description

A. M. Castle & Co. seeks a Customer Experience Representative to coordinate with Inside Sales, RSMs and Operations, handling non-sales customer interactions, order status, proof of delivery, and shipment updates.

The role emphasizes timely responses, issue resolution, and a high level of customer satisfaction, backed by medical, dental, vision, 401K match, disability benefits and tuition reimbursement.