Customer Experience Specialist: Order & Support

Esri; Riverside (CA); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation

Job summary

Esri is seeking a Customer Service Representative to deliver exceptional support to customers worldwide. You will act as a trusted partner, manage the full order lifecycle, and collaborate across teams to resolve complex issues while driving process improvements.

The role offers opportunities for growth within Customer Service and the broader organization. Ideal candidates have 1+ year of customer service experience, strong communication, and the ability to learn new systems quickly.

Qualifications

• 1+ year of professional or customer service experience in a similar role.
• Strong communication and multitasking skills in a fast-paced environment.
• Ability to research issues and manage complex inquiries using available resources.
• Professional demeanor with a customer-first mindset.

Responsibilities

• Serve as primary contact for inquiries with timely, accurate, personalized support.
• Own the order lifecycle from initiation to fulfillment with precise records.
• Collaborate across teams to resolve issues and deliver comprehensive solutions.
• Drive operational excellence by analyzing processes and identifying improvements.
• Stay informed on systems and best practices to guide evolving customer needs.

Skills

Customer service

Communication

Research ability

Attention to detail

Multi-tasking

Fast-paced environment

Education

High School diploma or equivalent

Bachelor’s in business or related field

Tools

Microsoft Office Suite

SAP

Salesforce

Microsoft Excel

Job description

Esri is seeking a Customer Service Representative to deliver exceptional support to customers worldwide. You will act as a trusted partner, manage the full order lifecycle, and collaborate across teams to resolve complex issues while driving process improvements.

The role offers opportunities for growth within Customer Service and the broader organization. Ideal candidates have 1+ year of customer service experience, strong communication, and the ability to learn new systems quickly.