Customer Success Partner

Esri; Riverside (CA); On-site; USD 26,000 - 45,000; Full time

Job summary

Esri is seeking a Customer Service Representative in Riverside, CA to serve as the primary contact for inquiries, delivering timely and personalized support and ensuring accurate records across the order lifecycle.

You will collaborate with internal teams, analyze processes for efficiency, and stay updated on systems and best practices to guide customers effectively. Strong communication, attention to detail, and a customer-first mindset are essential.

Qualifications

• 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities
• Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
• Ability to use resources to research issues and manage complex customer inquiries
• Customer oriented with a high level of professionalism
• Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
• Experience with Microsoft Office Suite
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• High School diploma or equivalent

Responsibilities

• Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships.
• Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards.
• Collaborate across teams: Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions.
• Drive operational excellence: Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction.
• Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs.

Skills

Customer service

Communication

Multitasking

Attention to detail

Researching issues

Microsoft Office

Fast-paced environment

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Excel

Salesforce

SAP

Job description

Esri is seeking a Customer Service Representative in Riverside, CA to serve as the primary contact for inquiries, delivering timely and personalized support and ensuring accurate records across the order lifecycle.

You will collaborate with internal teams, analyze processes for efficiency, and stay updated on systems and best practices to guide customers effectively. Strong communication, attention to detail, and a customer-first mindset are essential.