Customer Experience & Order Specialist

Telemetry Today LLC; Redlands (CA); Hybrid; USD 40,000 - 69,000; Full time

Job summary

Esri is seeking a Customer Service Representative to deliver exceptional experiences for customers worldwide. You will serve as a trusted partner, ensuring seamless interactions and operational excellence while leveraging problem-solving skills and attention to detail.

The role offers growth opportunities within Customer Service and the broader organization. Responsibilities include handling inquiries, owning the order lifecycle, and collaborating with internal teams to resolve issues and

Qualifications

• 1+ years of professional or customer service experience in a similar position
• Effective communication, prioritization, and multi-tasking skills with high attention to detail in a fast-paced environment
• Ability to use resources to research issues and manage complex customer inquiries
• Customer oriented with a high level of professionalism
• Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
• Experience with Microsoft Office Suite
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• High School diploma or equivalent

Responsibilities

• Deliver exceptional customer experiences: act as the primary point of contact for inquiries with timely, accurate, and personalized support
• Own the order lifecycle from initiation to fulfillment with precise records and compliance
• Collaborate across teams to resolve complex issues and provide comprehensive solutions
• Drive operational excellence by analyzing processes and contributing to efficiency improvements
• Champion continuous learning by staying informed on systems and best practices

Skills

Customer service

Communication

Multitasking

Researching issues

Professionalism

Microsoft Office

Education

High School diploma or equivalent

Bachelor’s in business

Tools

SAP

Salesforce

Microsoft Excel

Job description

Esri is seeking a Customer Service Representative to deliver exceptional experiences for customers worldwide. You will serve as a trusted partner, ensuring seamless interactions and operational excellence while leveraging problem-solving skills and attention to detail.

The role offers growth opportunities within Customer Service and the broader organization. Responsibilities include handling inquiries, owning the order lifecycle, and collaborating with internal teams to resolve issues and