Customer Experience Specialist — Order Fulfillment & Support

CJ Schwan's; Marshall (MN); On-site; USD 48,000 - 80,000; Full time

Job summary

CJ Schwan’s in Marshall, MN, is seeking a Customer Service Specialist to manage the end-to-end order fulfillment, serve as the primary contact for inquiries, and collaborate with Sales, Supply Chain, Manufacturing, and Distribution to ensure orders are delivered accurately and on time.

You will analyze service metrics, identify risks, and drive improvements in customer service and order management while maintaining strong relationships with customers and internal teams.

Qualifications

• 3+ years of experience in customer service, customer support, or process improvement role.
• Experience in the consumer-packaged goods (CPG) or supply chain industry preferred.
• Excellent communication and interpersonal skills; ability to build relationships and collaborate effectively.

Responsibilities

• Manage the end-to-end order fulfillment process, ensuring accurate order entry, billing, and on-time delivery.
• Serve as the primary customer contact for order inquiries, inventory availability, and service-related issues.
• Partner with Sales, Supply Chain, Manufacturing, Distribution, and Transportation teams to resolve fulfillment challenges and meet customer expectations.
• Monitor inventory, demand, and customer requirements to proactively identify risks and implement solutions.
• Analyze service metrics and KPIs to drive continuous improvement in customer service and order management performance.
• Communicate product availability, inventory constraints, and service updates to customers and internal stakeholders.
• Identify process improvement opportunities, elevate critical issues as needed, and support initiatives that enhance service, efficiency, and cost performance.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Relationship building

MS Office

SAP

Tools

Microsoft Office

SAP

Job description

CJ Schwan’s in Marshall, MN, is seeking a Customer Service Specialist to manage the end-to-end order fulfillment, serve as the primary contact for inquiries, and collaborate with Sales, Supply Chain, Manufacturing, and Distribution to ensure orders are delivered accurately and on time.

You will analyze service metrics, identify risks, and drive improvements in customer service and order management while maintaining strong relationships with customers and internal teams.