Customer Service Specialist

Schwan's; Marshall (MN); On-site; USD 48,000 - 80,000; Full time

Job summary

CJ Schwan’s in Marshall, MN seeks a Customer Service Specialist to manage end-to-end order fulfillment, serve as the primary contact for customers, and collaborate with Sales, Supply Chain, Manufacturing to meet on-time delivery.

The role emphasizes problem solving, relationship building, and process improvements, with a base salary range of $48,000 to $80,000 plus a 5% incentive bonus, health benefits, and retirement offerings.

Qualifications

• 3+ years of experience in customer service or a related role
• Experience in the consumer-packaged goods (CPG) or supply chain industry preferred
• Results-driven with strong organizational and prioritization skills
• Strong problem-solving, communication, and interpersonal skills, with the ability to build relationships, collaborate effectively, and deliver excellent customer service
• Proficient in Microsoft Office (Excel, Word, and Outlook); SAP experience is a plus

Responsibilities

• Manage the end-to-end order fulfillment process, ensuring accurate order entry, billing, and on-time delivery
• Serve as the primary customer contact for order inquiries, inventory availability, and service-related issues
• Partner with Sales, Supply Chain, Manufacturing, Distribution, and Transportation teams to resolve fulfillment challenges and meet customer expectations
• Monitor inventory, demand, and customer requirements to proactively identify risks and implement solutions
• Analyze service metrics and KPIs to drive continuous improvement in customer service and order management performance
• Communicate product availability, inventory constraints, and service updates to customers and internal stakeholders
• Identify process improvement opportunities, elevate critical issues as needed, and support initiatives that enhance service, efficiency, and cost performance

Skills

Customer service

Process improvement

Organizational skills

Communication skills

SAP experience

Tools

SAP

Job description

Description

At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors, and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people together.

Join our Customer Service Team as a Customer Service Specialist in Marshall, MN, where you will play a critical role in delivering exceptional customer experience. You'll serve as the primary point of contact for order management, partnering with customers, Sales, Supply Chain, Transportation, and Distribution to ensure orders are delivered accurately and on time. If you enjoy solving complex problems, building strong relationships, and identifying ways to improve processes, this is an opportunity to make a meaningful impact every day.

What You Will Do:

• Manage the end-to-end order fulfillment process, ensuring accurate order entry, billing, and on-time delivery.
• Serve as the primary customer contact for order inquiries, inventory availability, and service-related issues.
• Partner with Sales, Supply Chain, Manufacturing, Distribution, and Transportation teams to resolve fulfillment challenges and meet customer expectations.
• Monitor inventory, demand, and customer requirements to proactively identify risks and implement solutions.
• Analyze service metrics and key performance indicators (KPIs) to drive continuous improvement in customer service and order management performance.
• Communicate product availability, inventory constraints, and service updates to customers and internal stakeholders.
• Identify process improvement opportunities, elevate critical issues as needed, and support initiatives that enhance service, efficiency, and cost performance.

What We Look For:

• 3+ years of experience in customer service, customer support, or process improvement role
• Experience in the consumer-packaged goods (CPG) or supply chain industry preferred
• Results-driven with strong organizational and prioritization skills
• Strong problem-solving, communication, and interpersonal skills, with the ability to build relationships, collaborate effectively, and deliver excellent customer service
• Proficient in Microsoft Office (Excel, Word, and Outlook); SAP experience is a plus

What We Offer:

The base salary range for this position is $48,000 to $80,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.

Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings.

CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email [e-mail].