Customer Service Specialist – End-to-End Order Fulfillment

Schwan's; Marshall (MN); On-site; USD 48,000 - 80,000; Full time

Job summary

CJ Schwan’s in Marshall, MN seeks a Customer Service Specialist to manage end-to-end order fulfillment, serve as the primary contact for customers, and collaborate with Sales, Supply Chain, Manufacturing to meet on-time delivery.

The role emphasizes problem solving, relationship building, and process improvements, with a base salary range of $48,000 to $80,000 plus a 5% incentive bonus, health benefits, and retirement offerings.

Qualifications

• 3+ years of experience in customer service or a related role
• Experience in the consumer-packaged goods (CPG) or supply chain industry preferred
• Results-driven with strong organizational and prioritization skills
• Strong problem-solving, communication, and interpersonal skills, with the ability to build relationships, collaborate effectively, and deliver excellent customer service
• Proficient in Microsoft Office (Excel, Word, and Outlook); SAP experience is a plus

Responsibilities

• Manage the end-to-end order fulfillment process, ensuring accurate order entry, billing, and on-time delivery
• Serve as the primary customer contact for order inquiries, inventory availability, and service-related issues
• Partner with Sales, Supply Chain, Manufacturing, Distribution, and Transportation teams to resolve fulfillment challenges and meet customer expectations
• Monitor inventory, demand, and customer requirements to proactively identify risks and implement solutions
• Analyze service metrics and KPIs to drive continuous improvement in customer service and order management performance
• Communicate product availability, inventory constraints, and service updates to customers and internal stakeholders
• Identify process improvement opportunities, elevate critical issues as needed, and support initiatives that enhance service, efficiency, and cost performance

Skills

Customer service

Process improvement

Organizational skills

Communication skills

SAP experience

Tools

SAP

Job description

CJ Schwan’s in Marshall, MN seeks a Customer Service Specialist to manage end-to-end order fulfillment, serve as the primary contact for customers, and collaborate with Sales, Supply Chain, Manufacturing to meet on-time delivery.

The role emphasizes problem solving, relationship building, and process improvements, with a base salary range of $48,000 to $80,000 plus a 5% incentive bonus, health benefits, and retirement offerings.