Customer Experience Specialist: Order Fulfillment & Support

Cryoport Systems; Ball Ground (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

MVE Biological Solutions is seeking a Customer Service Representative to act as the main liaison between customers and the company, ensuring accurate order processing and responsive service across channels.

The role emphasizes problem solving, documentation, and collaboration with internal teams to deliver exceptional customer experiences. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent required with customer service experience.
• Minimum 5 years in customer service or call center environments.
• Experience with order processing or ERP systems preferred.
• Proficiency with Microsoft Office applications including Excel and Word.

Responsibilities

• Respond to customer communications via phone, email, and other channels.
• Identify customer needs and provide timely, accurate solutions.
• Process and manage customer orders from receipt through completion.
• Provide customers with information regarding products, pricing, promotions, and services.
• Investigate, document, and resolve customer complaints and service issues.
• Maintain accurate customer records and document all interactions.

Skills

Customer Focus

Communication

Organization

Accountability

Education

High School Diploma or equivalent

Some college coursework or relevant customer service certifications

Tools

Microsoft Office (Outlook, Word, Excel)

PowerPoint

JD Edwards (JDE)

Job description

MVE Biological Solutions is seeking a Customer Service Representative to act as the main liaison between customers and the company, ensuring accurate order processing and responsive service across channels.

The role emphasizes problem solving, documentation, and collaboration with internal teams to deliver exceptional customer experiences. Strong communication and organizational skills are essential.