CX Specialist: Orders & Customer Support

GOEBEL FIXTURE COMPANY; Saint Cloud (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

HSA with company contribution

Life insurance

Disability insurance

401(k) with match

Tuition reimbursement

Bonus potential

Training opportunities

Job summary

Microbiologics, based in Saint Cloud, MN, is seeking a Customer Experience Associate to respond to customer inquiries, process orders, and support customer-facing processes with accuracy and professionalism.

You’ll work under guidance, learning company systems and policies while delivering a positive customer experience that fosters trust and loyalty. Base pay ranges per hour and supervision will support growth within a collaborative team.

Qualifications

• Associates or bachelor’s degree in sales, business management or related field preferred.
• One to three years of customer service experience preferred.
• Familiarity with ERP, CRM, or order entry systems (e.g., NetSuite, Salesforce) preferred.
• Ability to pass a background check and drug screening.

Responsibilities

• Respond to customer inquiries by phone and email, providing timely and professional assistance.
• Accurately process orders received through multiple platforms (email, website, ERP, EDI, and Workist), while maintaining complete and up-to-date customer records.
• Support order management by reviewing customer purchase orders and product availability, creating invoices, and collaborating with Accounts Receivable on billing inquiries and issuing credits.
• Assist in documenting and routing of customer inquiries and complaints, identifying appropriate resolutions and escalating complex issues to senior team members or leadership when needed.
• With supervision, CX Associate 1 may handle specialized services such as customer order processing and billing.
• Partner with colleagues across internal teams —including Technical Support, Finance, IT, and Operations—to deliver a seamless customer experience, ensuring timely handling of customer requests and follow ups.
• Contribute to compliance processes such as export license approvals and participate in user acceptance testing (UAT) for new IT tools or system enhancements.
• Maintain awareness of current company policies, procedures, and best practices, ensuring all correspondence reflects the organization’s customer-first focus.
• Consistently demonstrate dependability, professionalism, and accuracy in day-to-day responsibilities, while actively developing skills to deliver customer experience excellence.
• Collaborate with team members and leadership to achieve department goals and continuously improve the customer experience.

Skills

Customer service

Communication

Education

Bachelor’s degree OR related (sales/business)

Tools

NetSuite

Salesforce

Job description

Microbiologics, based in Saint Cloud, MN, is seeking a Customer Experience Associate to respond to customer inquiries, process orders, and support customer-facing processes with accuracy and professionalism.

You’ll work under guidance, learning company systems and policies while delivering a positive customer experience that fosters trust and loyalty. Base pay ranges per hour and supervision will support growth within a collaborative team.