Customer Experience Specialist - Multi-Channel Support

EssilorLuxottica; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

EssilorLuxottica is seeking a Customer Service Representative in Dallas, Texas. This role focuses on delivering high-quality support and resolving customer inquiries. You will engage with customers, manage orders, and address any unresolved issues, ensuring a positive experience.

Ideal candidates will possess strong communication skills and have previous customer service experience. This position offers a competitive benefits package including health care and paid time off.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience or relevant training.
• Strong judgment and decision-making skills.

Responsibilities

• Handle customer inquiries and process orders.
• Engage in 50-100 customer interactions daily.
• Troubleshoot complex customer issues and resolve shipping concerns.

Skills

Customer service experience

Strong communication skills

Basic math proficiency

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

EssilorLuxottica is seeking a Customer Service Representative in Dallas, Texas. This role focuses on delivering high-quality support and resolving customer inquiries. You will engage with customers, manage orders, and address any unresolved issues, ensuring a positive experience.

Ideal candidates will possess strong communication skills and have previous customer service experience. This position offers a competitive benefits package including health care and paid time off.