Senior Ophthalmic Rx Customer Support Specialist

Luxottica; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Luxottica in Dallas is seeking an experienced Customer Service Representative for the RxO unit on 1st shift. You will resolve order errors, handle exceptions, and communicate with stores, vendors, and labs to ensure accurate processing and high customer satisfaction.

The role demands exceptional communication, critical thinking, empathy, and the ability to multi-task in a fast-paced environment, including extended hours on rotating shifts and coordination across multiple internal teams.

Qualifications

• Five+ years of customer service experience.
• Excellent communication techniques with courteous language and grammar.
• Strong critical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Active listening and comprehension abilities.
• Ability to show empathy in all situations.
• Ability to negotiate win/win resolutions.
• Ability to multi-task in a high-stress environment.
• Self-reliant and resourceful.
• Experience with Microsoft Excel.
• Solid knowledge of the Microsoft Office environment.
• Willingness to extended business hours and weekend shifts.

Responsibilities

• Analyzes and resolves order errors and inconsistencies.
• Uses problem-solving techniques to resolve exceptions.
• Applies critical thinking to ensure customer satisfaction.
• Follows procedures for resolutions.
• Navigates system applications efficiently.
• Maintains urgency appropriate to resolutions to exceed expectations.
• Communicates with Store Associates, Leadership, Brand Teams and other departments.

Skills

Customer Service

Communication

Critical thinking

Problem solving

Verbal communication

Written communication

Active listening

Empathy

Multi-tasking

Self-reliant

Microsoft Excel

Microsoft Office

Extended hours

Tools

Microsoft Excel

Microsoft Office

Job description

Luxottica in Dallas is seeking an experienced Customer Service Representative for the RxO unit on 1st shift. You will resolve order errors, handle exceptions, and communicate with stores, vendors, and labs to ensure accurate processing and high customer satisfaction.

The role demands exceptional communication, critical thinking, empathy, and the ability to multi-task in a fast-paced environment, including extended hours on rotating shifts and coordination across multiple internal teams.