Customer Experience Specialist - Mon-Fri, PTO & Growth

Blaeser-Insurance-Agency; Bristol (RI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Retirement Plan

Job summary

Blaeser-Insurance-Agency is seeking a motivated in-office Customer Service Representative/Receptionist for a full-time, on-site role in Bristol, RI, with occasional work at the Coventry location. Hours are 8:30–5:30 with a one-hour lunch, and reliable transportation is required in snowy conditions.

The position emphasizes customer experience, professional conduct, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience in customer service required.
• Reliable, punctual, and trustworthy.
• Able to learn and adapt to new systems.

Responsibilities

• Greet customers entering the office in a friendly and helpful manner.
• Provide exceptional customer service while addressing clients' needs.
• Answer incoming phone calls with a sense of urgency.
• Verify phone numbers, addresses and emails with each contact and update records in the client management system.
• Process customer policy change requests.
• Respond to inquiries within the specified timeframe.

Skills

Customer service

Communication

Multi-tasking

Tools

Word

Excel

Job description

Blaeser-Insurance-Agency is seeking a motivated in-office Customer Service Representative/Receptionist for a full-time, on-site role in Bristol, RI, with occasional work at the Coventry location. Hours are 8:30–5:30 with a one-hour lunch, and reliable transportation is required in snowy conditions.

The position emphasizes customer experience, professional conduct, and the ability to multi-task in a fast-paced environment.