Customer Care Advocate

Tailored Management; Warwick (RI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid weekly

Health insurance

Dental insurance

Vision insurance

Job summary

Creative Solutions Services, LLC in Warwick, RI is seeking a Customer Care Advocate. The role begins with mandatory onsite training and nesting at the Warwick office, then transitions to a primarily remote arrangement with one office visit per month.

You will handle inbound calls, assist policyholders with account access and policy details, and coordinate with internal teams. Requirements include 1–2 years in customer service, HS diploma, and MS Office familiarity.

Qualifications

• 1–2 years in customer service (call center, retail, hospitality, etc.).
• Must reside within commutable distance to Warwick, RI.
• Familiarity with Microsoft Office and multitasking across applications.

Responsibilities

• Provide exceptional customer service while fostering positive relationships.
• Respond to inbound calls regarding policies, coverage, and account access.
• Research and resolve inquiries using multiple systems.
• Collaborate with internal teams to address customer needs and escalate issues as needed.
• Maintain a high standard of professionalism in both remote and in-office settings.

Skills

Customer service

Multitasking

Empathy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Care Advocate
Location:Warwick, RI (Post Onsite training Fully remote role)
Pay Rate: $20.00/hour (W2) – Paid Weekly
Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)
Benefits: Paid weekly, health, dental vision insurance available!
Training Schedule:

• Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
• Ongoing Work: Primarily remote after certification, with one office visit per month
• Hours After Training: 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
• No time off permitted during training & nesting
• If experiencing home internet/system issues, employees must report onsite until resolved

Role Overview:
As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.
Key Responsibilities:

• Provide exceptional customer service while fostering positive relationships
• Respond to inbound calls regarding insurance policies, coverage, and account access
• Research and resolve inquiries using multiple systems
• Collaborate with internal teams to address customer needs and escalate issues as needed
• Maintain a high standard of professionalism in both remote and in-office settings

Required Qualifications:

• Must reside within a commutable distance to Warwick, RI
• 1–2 years of experience in customer service (call center, retail, hospitality, etc.)
• Familiarity with Microsoft Office and multitasking across applications
• Previous insurance or call center experience a plus
• High school diploma or GED
• Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday

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