Customer Care I

Danson USA, Inc.; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

W.C. Bradley Co. seeks a Customer Care I to troubleshoot and resolve customer issues, helping them get back to grilling for friends and family. You will handle inquiries, educate customers about Danson's grill products, and support order processing with a positive attitude.

Able to speak on the phone for long periods and communicate professionally by email or other written means, you will be part of a team focused on delivering a World Class customer experience.

Qualifications

• High school diploma required.
• Experience delighting customers on the phone is preferred.
• Ability to stay cool under pressure and multitask on a computer.

Responsibilities

• Maintain a positive, empathetic attitude toward customers.
• Respond promptly to inquiries and educate customers about products.
• Process orders and coordinate with colleagues to ensure satisfaction.
• Provide professional support and contribute to process improvements.
• Maintain regular and predictable attendance.

Skills

Stay calm under pressure

Computer skills

Phone customer support

Attendance reliability

Team cooperation

Education

High school diploma

Job description

Career Opportunities: Customer Care I (6093)

Requisition ID6093-Posted10/07/2026-United States

Thank you for your interest in joining W.C. Bradley Co.!
We're excited you're here. Our application system is intuitive and easy to use, and we look forward to learning more about you as you complete your profile and submit your application.

Good luck, and thank you again for applying!

Job Summary

Customer Care Experts help troubleshoot and resolve our customers’ issues to get them back to grilling for their friends and family! Each issue is different, and we are looking for you to personalize your approach to assist each customer’s unique issue.

You will be challenged to quickly think and respond to customers who may have a variety of questions and circumstances. Applicants must be comfortable speaking on the phone for long periods of time and be able to communicate in a professional manner through e-mail and any other written means, as needed. We are looking for applicants with a great attitude and that are looking to create a World Class customer experience!

Duties and Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer concerns
• Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
• Processing orders using our tools
• Communicating and coordinating with colleagues daily
• Providing feedback on the efficiency of the Customer Care process to help drive improvement
• Ensure customer satisfaction and provide professional customer support each day
• Have fun and be part of our winning team

Qualification Requirements

Minimum Education:High school diploma

Minimum Experience:Basic knowledge of pellets grills preferred, but not required

Knowledge, Skills and Abilities

• High school diploma
• Ability to stay cool under pressure
• Comfortable using computers and multitasking
• Experience delighting customers on the phone
• Flexibility to work any shift
  • 10 ½ hour shifts available based on needs
  • 8 ½ hour shifts for most team members
  • Some Holidays required to ensure customers are taken care of
  • Some Weekends may be required
• Regular and Predictable attendance
• Ability to work in a constant state of alertness
• Ability to work cooperatively with co-workers

Physical Requirements

Represents the appropriate physical requirements of the job in the course of the work.

For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

The W.C. Bradley Co. is an Aff…

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office