Customer Care I

W.C. Bradley Co.; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

W.C. Bradley Co. in Scottsdale seeks Customer Care Experts to troubleshoot and resolve customer issues, helping customers get back to grilling with friends and family.

You will be challenged to think quickly, respond to inquiries, and communicate professionally by phone, email, and other written means to deliver a World Class customer experience. Applicants should stay calm under pressure, be comfortable using computers, multitask, and delight customers on calls.

Qualifications

• Minimum Education: High school diploma.
• Minimum Experience: Basic knowledge of pellet grills preferred, but not required.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries across channels.
• Communicate with customers through phone, email, and other written means.
• Acknowledge and resolve customer concerns.
• Know Dansons products to answer questions and educate customers about their grill.
• Process orders using company tools.
• Coordinate with colleagues daily.
• Provide feedback to improve the Customer Care process and drive efficiency.
• Ensure customer satisfaction and deliver professional support daily.

Skills

Calm under pressure

Phone-based support

Multitasking

Professional email writing

Team collaboration

Education

High school diploma

Job description

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Job Summary

Customer Care Experts help troubleshoot and resolve our customers’ issues to get them back to grilling for their friends and family! Each issue is different, and we are looking for you to personalize your approach to assist each customer’s unique issue.

You will be challenged to quickly think and respond to customers who may have a variety of questions and circumstances. Applicants must be comfortable speaking on the phone for long periods of time and be able to communicate in a professional manner through e‑mail and any other written means, as needed. We are looking for applicants with a great attitude and that are looking to create a World Class customer experience!

Duties and Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer concerns
• Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
• Processing orders using our tools
• Communicating and coordinating with colleagues daily
• Providing feedback on the efficiency of the Customer Care process to help drive improvement
• Ensure customer satisfaction and provide professional customer support each day
• Have fun and be part of our winning team

Qualification Requirements

Minimum Education:High school diploma

Minimum Experience:Basic knowledge of pellets grills preferred, but not required

Knowledge, Skills and Abilities

• High school diploma
• Ability to stay cool under pressure
• Comfortable using computers and multitasking
• Experience delighting customers on the phone
• Flexibility to work any shift
  • 10 ½ hour shifts available based on needs
  • 8 ½ hour shifts for most team members
  • Some Holidays required to ensure customers are taken care of
  • Some Weekends may be required
• Regular and Predictable attendance
• Ability to work in a constant state of alertness
• Ability to work cooperatively with co-workers

Physical Requirements

Represents the appropriate physical requirements of the job in the course of the work.

For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify .

The W.C. Bradley Co. is an Aff…

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office