Customer Experience Specialist – Life Safety Support

pyebarkerfire; Great Falls (MT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K with employer match

Paid vacation and holidays

Career development

Job summary

Pye-Barker Fire & Safety is seeking a Customer Service Representative in Great Falls, MT. You will handle inquiries by phone, email, or chat and help resolve issues to ensure a seamless customer experience.

The role requires a high school diploma, strong communication skills, and prior customer service experience. You will manage orders, maintain records, and support branches and field partners as needed.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints; forward to specialist if beyond knowledge.
• Ensure appropriate actions are taken to resolve problems and concerns.
• Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Perform other duties as assigned by management.

Skills

Customer service

Active listening

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pye-Barker Fire & Safety is seeking a Customer Service Representative in Great Falls, MT. You will handle inquiries by phone, email, or chat and help resolve issues to ensure a seamless customer experience.

The role requires a high school diploma, strong communication skills, and prior customer service experience. You will manage orders, maintain records, and support branches and field partners as needed.