Customer Experience Specialist – Fire and Safety

Pye-Barker Fire & Safety, LLC; Helena (MT); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan

Job summary

Pye-Barker Fire & Safety, LLC in Helena, MT is seeking a Customer Service Representative to interact with customers by phone or email, addressing inquiries and resolving complaints to create an effortless experience.

You will handle product inquiries, schedule appointments, verify information, and support our branches and field partners, taking ownership of issues until complete resolution.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Skills

Communication skills

Active listening

Customer service

Problem resolution

Computer literacy

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety, LLC in Helena, MT is seeking a Customer Service Representative to interact with customers by phone or email, addressing inquiries and resolving complaints to create an effortless experience.

You will handle product inquiries, schedule appointments, verify information, and support our branches and field partners, taking ownership of issues until complete resolution.