Customer Experience Specialist (Leasing/Customer Service)

Cottonwood Residential; Buford (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist to enhance resident satisfaction at Summer Park apartments in Buford, GA. This full-time role requires excellent communication skills and a flexible schedule, including weekends. You'll be responsible for assisting residents, managing inquiries, and ensuring a welcoming environment. Join a company that values innovation and customer service!

Benefits

Competitive base pay

Quarterly bonus structure

Full health, vision, dental, life, and disability benefits

Generous 401k and HSA Company match

Paid time off – eligible for 3 weeks in 1st year

10 paid holidays

Qualifications

• Upbeat attitude and ability to communicate clearly.
• Desire to solve problems and assist residents.

Responsibilities

• Assist residents and prospective residents with inquiries.
• Ensure apartments are ready to show and maintain quality standards.
• Plan community events and manage social media marketing.

Skills

Communication skills

Problem-solving

Customer service

Creativity

Job description

Customer Experience Specialist (Leasing/Customer Service)

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Summer Park apartments in Buford, GA.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10 paid holidays!

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!

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