Customer Experience Specialist- Remote

Lensa; Peoria (IL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in IT Services is seeking a motivated Customer Experience Specialist to enhance customer satisfaction. The role involves handling customer inquiries, promoting products, and collaborating with management to improve processes. Join a dynamic team dedicated to making a positive impact on customers' lives while enjoying a family-friendly atmosphere and growth opportunities.

Benefits

Employee Stock Option Plan

Health Insurance

Employee Recognition Program

Family-Friendly Atmosphere

Qualifications

• Customer service experience; phone experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answering inbound customer calls, chat support, outbound follow-up.
• Providing exceptional customer care that addresses individual needs.
• Assessing customer needs and recognizing sales opportunities.

Skills

Customer service

Communication

Decision-making

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Bump Boxes, is seeking professionals. Apply via Lensa today!

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We foster an environment of professional development, creative thinking, and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health-conscious, adventurous, self-motivated, risk-taker with the desire to be part of something big! We are seeking an immediate addition to our team for a Customer Experience Specialist.

Responsibilities include, but are not limited to: answering inbound customer calls, chat support, outbound follow-up, order entry, email correspondence, data entry, filing, and other tasks across various computer systems. The individual will collaborate with management to plan, organize, and implement processes supporting our growth.

Customer Experience Coordinator Tasks

• Providing exceptional customer care that addresses individual needs, including account management, sales, and tracking.
• Answering calls, texts, emails, and chats across multiple platforms.
• Understanding and promoting Bump Boxes products, culture, and values.
• Assessing customer needs using consultative methods and recognizing sales opportunities.
• Assisting team members with various tasks to meet organizational goals.
• Maintaining confidentiality of customer information.
• Utilizing systems, tools, training, and resources effectively to maximize potential.
• Supporting other departments with various tasks as needed.

Requirements

• Customer service experience; phone experience preferred.
• Strong verbal and written communication skills.
• Excellent decision-making abilities.
• Ability to relate well to customers and co-workers, and respond appropriately to supervision and feedback.
• Regular attendance and punctuality.

Benefits

• Employee Stock Option Plan
• Health Insurance
• Employee Recognition Program
• Family-Friendly Atmosphere
• Opportunity to work at the fastest-growing company in the region!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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