Customer Relations Specialist - Insurance Agency Growth

Steve Metzler; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

License paid by agency

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

An insurance agency in Pittsburgh is seeking a Customer Relations Representative - State Farm Agent Team Member. The role involves managing customer inquiries, resolving issues, and coordinating with other departments to ensure satisfaction. The ideal candidate has strong communication and problem-solving skills and ideally prior experience in customer service. The position offers a comprehensive benefits package, including health insurance and paid time off, along with opportunities for career advancement and a supportive work environment.

Qualifications

• Effective communication and problem-solving abilities.
• Previous experience in a customer service role is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain accurate customer records and information.
• Assist in implementing customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to manage stress

Job description

An insurance agency in Pittsburgh is seeking a Customer Relations Representative - State Farm Agent Team Member. The role involves managing customer inquiries, resolving issues, and coordinating with other departments to ensure satisfaction. The ideal candidate has strong communication and problem-solving skills and ideally prior experience in customer service. The position offers a comprehensive benefits package, including health insurance and paid time off, along with opportunities for career advancement and a supportive work environment.