Customer Experience Specialist - Inbound Support & Solutions

Springs Window Fashions and Affiliated Companies; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Springs Window Fashions is seeking a Customer Service team member who will handle inbound inquiries, guide customers through product choices, and coordinate order processing. This role focuses on delivering the Best Experience to customers, partners, and communities while maintaining accurate records across internal systems.

The team emphasizes responsive service, problem resolution, and collaboration with sales, production, and shipping to meet customer needs and timelines.

Qualifications

• Strong customer communication and interpersonal skills.
• Ability to build rapport and handle inquiries with patience and empathy.
• Proficiency with basic computer applications and learning new systems quickly.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, text/chat or social media.
• Provide accurate information with a customer-first mindset.
• Assist customers with pre-sales questions and product guidance.
• Process requests including quotes, sample swatch orders, and new product orders.
• Provide post-sales support and resolve customer issues.

Skills

Customer communication

Active listening

Problem solving

CRM systems

Order entry tools

Microsoft Office

Tools

CRM systems

Order entry tools

Microsoft Office

Job description

Springs Window Fashions is seeking a Customer Service team member who will handle inbound inquiries, guide customers through product choices, and coordinate order processing. This role focuses on delivering the Best Experience to customers, partners, and communities while maintaining accurate records across internal systems.

The team emphasizes responsive service, problem resolution, and collaboration with sales, production, and shipping to meet customer needs and timelines.