Customer Experience Specialist — Inbound Support

Springs Window Fashions; Texas; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid sick time

Paid vacation time

Paid holidays per year

Volunteer day off per year

Job summary

Springs Window Fashions is seeking a Customer Service representative to deliver the best experience for customers across channels. You will be the primary contact for inbound inquiries, guiding product selections and providing timely, accurate information.

Training and coaching support accompany a collaborative team culture. Responsibilities span order entry, quotes, swatches, and after-sales follow-up to ensure satisfaction.

Qualifications

• Strong communication with customers and clear written/verbal skills.
• Ability to build rapport and provide empathetic, patient service.
• Problem-solving to assess needs and choose solutions.

Responsibilities

• Handle high volume inbound inquiries via phone, email, text/chat, or social media.
• Assist customers with product questions, pricing, availability, and usage guidance.

Skills

Customer communication

Active listening

Problem solving

Multitasking

Computer literacy

Tools

Microsoft Office

CRM systems

Order entry tools

Job description

Springs Window Fashions is seeking a Customer Service representative to deliver the best experience for customers across channels. You will be the primary contact for inbound inquiries, guiding product selections and providing timely, accurate information.

Training and coaching support accompany a collaborative team culture. Responsibilities span order entry, quotes, swatches, and after-sales follow-up to ensure satisfaction.