Customer Experience Specialist - Inbound & Appointments

Fox Subaru Macomb; Macomb Township (MI); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Paid Vacation

Medical, Dental and Vision

401(k) with Employer Match

Employee Discounts

Job summary

Fox Subaru Macomb is looking for a Customer Experience Advisor in Macomb, MI. In this role, you will be essential in managing customer inquiries, scheduling appointments, and maintaining customer relationships. The position includes responsibilities such as responding to internet inquiries, tracking customer communications, and providing information about inventory. Fox Motors offers a comprehensive benefits package including paid vacation, medical insurance, 401(k) with employer match, and opportunities for professional development. Join us and contribute to our vision of enhancing customer experiences.

Qualifications

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Gather customer information, schedule appointments, and follow up with customers.
• Respond to internet inquiries and online chats.
• Set sales appointments and communicate with sales staff.
• Keep a daily log of appointments and track communication with management.
• Provide information about current inventory or specials.

Education

High school diploma or GED

Job description

Fox Subaru Macomb is looking for a Customer Experience Advisor in Macomb, MI. In this role, you will be essential in managing customer inquiries, scheduling appointments, and maintaining customer relationships. The position includes responsibilities such as responding to internet inquiries, tracking customer communications, and providing information about inventory. Fox Motors offers a comprehensive benefits package including paid vacation, medical insurance, 401(k) with employer match, and opportunities for professional development. Join us and contribute to our vision of enhancing customer experiences.