Customer Experience Specialist — In-Store & Orders

Furniture Connection; Hopkinsville (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Furniture Connection is seeking a Customer Support Specialist at the Ashley Store in Hopkinsville, KY. This full-time position offers starting pay of $17.00 per hour and involves helping customers from checkout to delivery and post-sale support.

You will collaborate with sales associates and leadership to ensure accurate orders, answer questions, and keep daily office operations on track. Prior customer service experience is preferred.

Qualifications

• Friendly and professional communication skills.
• Strong attention to detail and accuracy.
• Dependable attendance and punctuality.
• Confidence working with customers and resolving concerns.
• Ability to manage multiple tasks in a busy retail environment.
• Comfortable handling payments and working with computer systems.
• A positive, team-oriented attitude.
• Previous customer service, retail, cashier, financing, or office experience is preferred.

Responsibilities

• Greet and assist customers in person and by phone.
• Answer questions, provide information, take messages, and direct calls appropriately.
• Work with sales associates to enter customer orders accurately and promptly.
• Review orders with customers and sales associates to confirm product, payment, and delivery information.
• Help resolve questions or concerns with patience and professionalism.
• Submit service requests and help customers understand the next steps.
• Enter invoice changes, customer information, delivery instructions, and account notes.
• Assist customers with financing applications and required documentation.
• Process financing orders.
• Complete merchandise transfer paperwork when needed.
• Follow up on customer orders and deliveries to help ensure a smooth experience.
• Accurately process cash, checks, credit cards, and customer account payments.
• Count and reconcile the cash drawer.
• Complete daily closing activities and prepare end-of-day deposits.
• Review invoices for accuracy and register eligible protection plans.
• File completed paperwork and maintain organized customer records.
• Communicate with customers, sales associates, delivery teams, and other employees by phone and email.
• Provide timely updates and help prevent communication gaps.
• Support the daily administrative needs of the office and store.

Skills

Friendly communication

Detail oriented

Customer focus

Professionalism

Team player

Job description

Furniture Connection is seeking a Customer Support Specialist at the Ashley Store in Hopkinsville, KY. This full-time position offers starting pay of $17.00 per hour and involves helping customers from checkout to delivery and post-sale support.

You will collaborate with sales associates and leadership to ensure accurate orders, answer questions, and keep daily office operations on track. Prior customer service experience is preferred.