Customer Service & Solutions Specialist

Hall's Culligan Water; Cleveland (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401k match

Career growth

Upskilling

Home equipment

Job summary

Hall's Culligan in Cleveland is seeking a Customer Service Representative to join our office support team. This full-time role focuses on delivering a positive customer experience through timely inquiries response, issue resolution, and knowledgeable product support.

As part of our team, you’ll handle calls, texts, and emails, develop product knowledge, and collaborate with departments to provide solutions. A friendly demeanor, reliability, and strong communication are essential to succeed here.

Qualifications

• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Able to multitask and manage time effectively.
• Ability to troubleshoot and resolve customer issues.
• Comfort with computers and multiple software systems.

Responsibilities

• Respond promptly to inquiries by phone, text, and email to deliver an outstanding customer experience.
• Address customer concerns professionally and accurately.
• Develop and maintain knowledge of products and services to advise customers effectively.
• Identify, troubleshoot, and resolve issues; collaborate with other departments for solutions.
• Document customer interactions accurately in customer service software.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Time management

Customer service

Job description

Hall's Culligan in Cleveland is seeking a Customer Service Representative to join our office support team. This full-time role focuses on delivering a positive customer experience through timely inquiries response, issue resolution, and knowledgeable product support.

As part of our team, you’ll handle calls, texts, and emails, develop product knowledge, and collaborate with departments to provide solutions. A friendly demeanor, reliability, and strong communication are essential to succeed here.