Customer Service Representative

Hall's Culligan Water; Lawton (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

401(k) with company match

Benefits package

Career advancement opportunities

Upskilling opportunities

Culligan equipment at home

Job summary

Hall's Culligan Water seeks a Customer Service Representative to ensure a positive customer experience, resolving inquiries with strong product knowledge and timely responses. The role emphasizes professionalism, multitasking, and empathy while supporting daily operations in a dealership office.

You will interact with customers via phone, text, and email, document interactions, and collaborate with other teams to provide effective solutions.

Qualifications

• Previous experience in a customer service role is highly preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations professionally.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on an outstanding customer experience.
• Effectively address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain knowledge of products and services to assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems; collaborate with other departments to provide solutions.
• Efficiently manage and prioritize tasks to meet performance goals and deadlines.
• Accurately document customer interactions and transactions in CS software.

Skills

Customer service

Communication

Organization

Problem solving

Calm under pressure

Tools

Computer skills

Job description

Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Why you’ll love working here

• We offer a full-time, Monday-Friday work schedule.
• $17.75+ DOE
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

Your qualifications

• Previous experience in a customer service role highly preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Who should apply

The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously. Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our CSR’s must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate’s technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.

What you’ll do

Customer service

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Product and service knowledge

• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.

Issue resolution

• Identify, troubleshoot, and resolve customer problems effectively.Collaborate with other departments to address customer concerns and provide solutions.

Time management

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

Documentation and reporting

• Accurately document customer interactions and transactions in customer service software.

Where you’ll work

Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.