Customer Experience Specialist I — Salesforce & Orders

Ascensus Specialties LLC; Newburyport (MA); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Health & Wellness benefits

401k with company match

Paid time off

Company holidays

Sick leave

Employee Assistance Program (EAP)

Job summary

Strem Chemicals, an Ascensus Company, is seeking a Customer Service Specialist I for our Newburyport, MA site. This frontline role handles orders, inquiries, documentation requests, and issue resolution to deliver a responsive, accurate, customer-centric experience across channels.

You will support order processing, pricing questions, and cross-functional collaboration with Sales, Operations, Quality, Shipping, and Finance, while leveraging Salesforce and Microsoft Office to maintain data

Qualifications

• Highschool Diploma or equivalent required; 0–2 years in customer service/order management.
• Excellent verbal and written communication across phone, email, and digital channels.
• Proficiency in Microsoft Office; ability to master enterprise systems.
• Strong attention to detail with the ability to prioritize in a fast-paced environment.
• Analytical mindset with ability to identify root causes and propose solutions.

Responsibilities

• Serve as customer-facing representative across channels, delivering a professional, responsive experience.
• Build relationships, anticipate needs, resolve issues, and protect customer satisfaction and retention.
• Respond to requests for catalogs, SDS, CoA, and related documentation; provide receptionist support as needed.
• Receive, review, process, and confirm orders and quotes in the enterprise system; coordinate shipping.
• Collaborate with Sales, Operations, Quality, Shipping, and Finance to ensure seamless service.
• Utilize Salesforce and MS Office to document interactions and support reporting and improvements.

Skills

Communication

Time management

Detail-oriented

Problem solving

Collaboration

Education

Highschool Diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Strem Chemicals, an Ascensus Company, is seeking a Customer Service Specialist I for our Newburyport, MA site. This frontline role handles orders, inquiries, documentation requests, and issue resolution to deliver a responsive, accurate, customer-centric experience across channels.

You will support order processing, pricing questions, and cross-functional collaboration with Sales, Operations, Quality, Shipping, and Finance, while leveraging Salesforce and Microsoft Office to maintain data