Customer Experience Specialist I - Healthcare Reg Support

ADP, Inc.; Chicago (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

NCSBN in Chicago seeks a Customer Experience Specialist I to deliver business and technical support for its programs. You will be the main contact for customer inquiries, ensuring prompt, professional assistance and coordinating with internal teams.

The role emphasizes strong communication, organizational skills, and collaboration. Starting salary is $40,000–$45,000 annually for a full-time exempt position, located in Chicago, IL.

Qualifications

• Minimum of two years of related experience in customer service.

Responsibilities

• Serves as the initial point of contact for customer inquiries, manages inquiry process and records notes.
• Escalates inquiries to appropriate parties when unresolved and identifies urgent issues.
• Uses knowledge base and policies to handle customer inquiries and apply best practices.
• Contributes to small projects and tasks including UAT for program maintenance or releases.
• Welcomes visitors and manages building security registration, improving visitor experience.
• Provides feedback and helps create and maintain department knowledge base documentation.

Skills

Customer service

Job description

NCSBN in Chicago seeks a Customer Experience Specialist I to deliver business and technical support for its programs. You will be the main contact for customer inquiries, ensuring prompt, professional assistance and coordinating with internal teams.

The role emphasizes strong communication, organizational skills, and collaboration. Starting salary is $40,000–$45,000 annually for a full-time exempt position, located in Chicago, IL.