Operations Coordinator, CS

National Council of State Boards of Nursing (NCSBN); Chicago (IL); Hybrid; USD 43,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

A leading nursing regulatory organization in Chicago seeks a Specialist I (Operations Coordinator) to provide administrative support for various teams. The ideal candidate will have at least 2 years of experience, strong organizational skills, and proficiency in Microsoft Office. This hybrid role offers a salary of $43,000 - $48,000 annually, with a competitive benefits package.

Qualifications

• Minimum of 2 years of professional experience in a similar role.
• Attention to detail, adaptability and flexibility in a fast-paced environment.

Responsibilities

• Provides administrative support to all CS units: Nursys, Exams, Meetings and Administrative Services.
• Updates, communicates, collects, resolves issues, tests and publishes the Member Board Profiles on an annual basis.
• Ensures all Board of Directors (BOD) reports are submitted on time.
• Partners with Director, Consolidated Services to support special projects assigned to Consolidated Services.

Skills

Organizational skills

Verbal communication

Written communication

Critical thinking

Analytical skills

Tools

Microsoft Office suite

Customer Relationship Management (CRM)

Job description

POSITION TITLE: Specialist I (Operations Coordinator), Consolidated Services

STATUS: Full time / Exempt

LOCATION: Chicago, IL (Hybrid: 3 days/week on-site, 2 days/week remote)

ABOUT NCSBN

The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public.

JOB SUMMARY

We are seeking a talented administrative professional to join our Consolidated Services (CS) team. The ideal candidate will bring value to the team by providing administrative support for the Consolidated Services Team which consists of Nursys, Exams, Meetings and Office & Administrative Services.

Reporting to the Director, Consolidated Services, the Specialist I will support all CS units as needed and assist with special projects as assigned. This role is an exciting opportunity for an individual looking for variety in their work, who aspires to enhance their administrative skill sets, and would enjoy working for an organization committed to advancing nursing regulation and policy worldwide!

RESPONSIBILITIES

• Provides administrative support to all CS units: Nursys, Exams, Meetings and Office & Administrative Services. Assists during peak periods for Exams or Meetings, offering back-up support for expense statements and year-end invoices. Additionally, serves as back-up for Nursys during high-demand times.
• Updates, communicates, collects, resolves issues, tests and publishes the Member Board Profiles on an annual basis, and works with Nursing Regulatory Bodies (NRBs) for 100% participation. Escalates issues for resolution.
• Ensures all Board of Directors (BOD) reports are submitted on time and reviewed prior to submitting to c-Level. Ensures management is aware of any late or non-submitted reports. Provides administrative support by collaborating and monitoring knowledge network calls for other departments. Support the process of Knowledge Networks.
• Ensure all CS Standard Operating Procedure (SOPs) are up-to-date and documented. Leads projects to audit SOPs on an annual basis.
• Partners with Director, Consolidated Services to support special projects assigned to Consolidated Services. Functions as liaison between CS and the other departments for special projects.
• Monitors NCSBN website for out-of-date information, including compass, and collaborates with Subject Matter Experts (SMEs) to update information.

QUALIFICATIONS

• Minimum of 2 years of professional experience in a similar role.
• Strong verbal, written, organizational, critical thinking and analytical skills required.
• Attention to detail, adaptability and flexibility in a fast-paced environment.
• Computer Skills: Microsoft Office suite (Outlook, Word, Excel, PowerPoint); or Customer Relationship Management (CRM) experience.

COMPENSATION AND BENEFITS

The anticipated starting salary for this position is $43,000 - $48,000 annually. Actual compensation will be dependent on a candidate’s relevant experience, skills, training, certifications/licenses, qualifications and geographical location.

NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs.

The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.