Healthcare Support Specialist - Elder Care

National Executive Search, LLC.; Northbrook (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits for Full-time staff

401(k) plan with company match

Two weeks paid days off

6 paid holidays

Annual incentive pay

Robust ongoing training and development programs

Relaxed dress code

Job summary

National Executive Search, LLC. is looking for a dedicated Customer Service Representative in Northbrook, Illinois. This role involves engaging with nursing homes, resolving issues, and ensuring all data is accurately maintained in Salesforce.

Ideal candidates should have experience in customer service, a high school diploma, and strong communication skills. Benefits include medical coverage, a 401(k) plan, paid days off, and ongoing training opportunities.

Qualifications

• 2+ years of experience in a customer service role.
• Strong written and verbal communication skills.
• Detail-oriented and self-starters.

Responsibilities

• Engage with nursing homes via phone, email, and text.
• Resolve issues and manage escalation.
• Ensure timely data entry in Salesforce.
• Conduct outbound calls to gather information.

Skills

Customer service

Communication skills

Attention to detail

Team player

Salesforce experience

Education

High School diploma or equivalent

College Degree preferred

Tools

Salesforce

EMR / EHR systems

Job description

National Executive Search, LLC. is looking for a dedicated Customer Service Representative in Northbrook, Illinois. This role involves engaging with nursing homes, resolving issues, and ensuring all data is accurately maintained in Salesforce.

Ideal candidates should have experience in customer service, a high school diploma, and strong communication skills. Benefits include medical coverage, a 401(k) plan, paid days off, and ongoing training opportunities.