Customer Experience Specialist I – Flexible Banking

Automatic Data Processing, Inc.; Covington (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package

Flexibility

Job summary

United Bank in Covington, GA seeks a Customer Service Representative I for a full-time role. You will be the first contact for customers, delivering Signature Service, building relationships, identifying needs, and supporting opening and maintaining personal and business accounts.

Using a consultative approach, you will recommend products, open deposits, service accounts, resolve concerns, and ensure compliance with BSA, AML and CIP.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service and/or sales experience preferred.
• Ability to build relationships and provide consultative solutions.
• Strong computer proficiency and quick learner for new platforms.
• Excellent verbal and written communication skills.
• Detail-oriented with ability to manage multiple priorities.
• Comfort with digital banking services (online banking, mobile apps, remote deposit capture).

Responsibilities

• Utilize a consultative sales approach to identify customers’ financial goals and recommend appropriate products and services.
• Open, maintain, and service deposit accounts and related financial services.
• Build and expand customer relationships through proactive outreach and follow-up.
• Resolve customer concerns by identifying root causes and implementing solutions.
• Recognize cross-sell and referral opportunities and connect customers with internal partners.
• Document and track customer interactions and adhere to internal controls, policies, and procedures.
• Comply with applicable federal and state banking regulations (BSA, AML, CIP).
• Actively participate in ongoing training and professional development.
• Other duties as assigned.

Skills

Customer service

Sales experience

Relationship building

Computer proficiency

Communication skills

Problem solving

Attention to detail

Tech adaptability

Digital banking tools

Education

High school diploma or equivalent

Job description

United Bank in Covington, GA seeks a Customer Service Representative I for a full-time role. You will be the first contact for customers, delivering Signature Service, building relationships, identifying needs, and supporting opening and maintaining personal and business accounts.

Using a consultative approach, you will recommend products, open deposits, service accounts, resolve concerns, and ensure compliance with BSA, AML and CIP.