Banking CSR I: Customer Service & Solutions

United Bank Corporation; Covington (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

ESOP

FSA

Wellness program

Employee assistance program

Paid vacation

Paid sick time

Paid holidays

Flexibility

Job summary

United Bank is seeking a Customer Service Representative I (CSR I) in Covington, GA, to serve as the initial contact for customers and deliver Signature Service. You will help open and maintain accounts, understand customer needs, and provide consultative product recommendations.

The role requires the ability to build relationships, perform cross-sell opportunities, and comply with banking regulations. A high school diploma and strong communication skills are essential; banking experience is a

Qualifications

• High school diploma or equivalent required.
• Minimum of one year in customer service and/or sales (banking a plus).
• Ability to build relationships and provide consultative solutions.
• Strong computer skills and adaptability to new tech platforms.
• Excellent written and verbal communication skills.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Identify customer financial goals and recommend products/services.
• Open, maintain, and service deposit accounts and related services.
• Expand customer relationships through proactive outreach and follow-up.
• Resolve concerns by identifying root cause and providing timely solutions.
• Capture and document customer interactions for sales and service delivery.
• Adhere to internal controls and all applicable banking regulations.

Skills

Customer service

Sales

Relationship building

Consultative selling

Digital banking

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Digital banking platforms

Job description

United Bank is seeking a Customer Service Representative I (CSR I) in Covington, GA, to serve as the initial contact for customers and deliver Signature Service. You will help open and maintain accounts, understand customer needs, and provide consultative product recommendations.

The role requires the ability to build relationships, perform cross-sell opportunities, and comply with banking regulations. A high school diploma and strong communication skills are essential; banking experience is a